CRG Mystery Shoppers…
a direct link to your Customer’s Experience.
Today’s successful concepts are placing an ever important focus on their key competencies – recruiting & training, customer service and product innovation. Yet, these survival tactics could be in vain, if not continually monitored. Mystery Shopping, also known as Secret Shopping, has been time tested and proven to be the most cost effective means of monitoring and reporting on the meaningful aspects of your Customer’s Experience. Nationally acclaimed, CRG ProShoppers® deliver a complete, accurate and objective view as seen through the Customer’s eyes!
- Don Bode, CEO / Founder
CRG Mystery Shoppers
Once in place, CRG Mystery Shoppers a.k.a. ProShoppers® go to work ensuring that your…
- Are promoting your concept.
- Maximize sales with suggestive selling.
- Exhibit Customer appreciation.
- Meet your Quality Standards.
- Support your advertising efforts.
- Are a reason for Customer visits.
- Prevent inventory shrinkage.
- Promote Safety & Security.
- Actively build Customer loyalty.
Hard earned, yet highly valued praise:
“CRG’s exclusive ProShoppers monitor, motivate and and maintain the performance of front line staffers.” - Nation’s Restaurant News
“The business acumen gleaned from your feedback reports has proven to be a vital ingredient in our decision making process.” - Bill Taylor, Buffalo’s Franchise Concepts
“The Consumer Research Group brings the customer’s eye view to retail chain management.” - Atlanta Journal Constitution
“Don and the CRG team work exceptionally hard to bring us an operational peace of mind, knowing they are on the job 24/7.” - Bob Kouba, V.P. of Operations for Concessions International